Terms and Conditions

IMPORTANT INFORMATION – PLEASE READ

BY BOOKING ONLINE VIA FAREHARBOR, CONFIRMING A BOOKING BY EMAIL, OR ACCEPTING A COMPANY INVOICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THE FOLLOWING CONDITIONS OF CARRIAGE:

  • Weight Restrictions & Safety Compliance: Flights are strictly based on a standard passenger weight of 80kg. Individual weights in excess of this may affect aircraft performance, safety parameters, and quoted prices. In accordance with aviation safety compliance, all passengers are weighed on arrival. Accurate individual passenger weights must be provided at the time of booking.

 

  • Minimum Passenger Numbers: All flights, with the exception of Private Charter flights, are subject to minimum passenger numbers. Please refer to the specific webpage details at the time of booking for your chosen flight.

 

  • Payment & Online Booking Security: Online bookings are securely processed via our third-party booking platform, FareHarbor, with payments processed securely through PCI-compliant payment infrastructure. Full payment is required before any aircraft departs. Scenic & Lunch flight bookings are secured using credit card details via this encrypted system. American Express (Amex) is accepted exclusively for online bookings made via FareHarbor; please note we do not accept Amex for any payments made directly at our Sydney office. For all other flights, a non-refundable deposit of 10% of the total quote is required to secure the departure slot. For payments made via EFT, cleared funds must reflect in our account the business day prior to the scheduled flight.

 

  • Weather & Operational Discretion: Sydney Helicopters reserves the absolute right to vary, delay, or cancel flights and itineraries due to the exigencies of weather, air traffic control requirements, or other critical operational considerations. Sydney Helicopters holds sole discretion regarding weather-related postponements. In the event of a postponement, both parties will determine a rescheduled date and time. If a mutually agreeable date cannot be found, a 100% refund of any received payment will be issued. Sydney Helicopters accepts no liability for secondary costs, accommodation, or travel expenses incurred as a result of delays or cancellations.

 

  • Cancellation Fees & Platform Fees: Cancellation fees apply to all bookings. Any third-party booking, processing, or credit card fees incurred via FareHarbor are non-refundable and will be deducted from refunds for ALL passenger-initiated cancellations. Cancellations made with greater than 24 hours’ notice will receive a 100% refund of the received payment, strictly less non-refundable FareHarbor online booking fees and credit card processing charges. NO REFUNDS are available for cancellations made less than 24 hours prior to departure, except at the absolute discretion of Sydney Helicopters management.

 

  • Quoted Prices & Digital Accuracy: Quoted prices are valid for 30 days from the formal quotation date. While our digital assets, pricing displays, and websites are managed and monitored by Hive Media, Sydney Helicopters reserves the right to correct any typographical, system, or digital pricing errors displayed on online booking portals. In the rare event of a system error, we will contact you immediately to rectify the booking or provide a full refund.

 

  • Data Privacy & Compliance: Any personal information, contact details, or passenger weights collected during the booking process are handled strictly in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy. Data shared with FareHarbor and Hive Media is used solely to facilitate your flight booking, process encrypted payments, and manage digital communications.

 

  • Gift Vouchers: Gift vouchers are valid for exactly 12 months from the date of issue. If you require an extension, you must contact Sydney Helicopters in writing prior to the expiration date. Expired vouchers without a prior approved extension will not be honoured, are completely non-refundable, and will be deemed safely used and closed.

 

  • Bushfire, Flood & Government Emergencies: Due to ongoing rescue, firefighting, and support arrangements with Government departments, Sydney Helicopters reserves the right to immediately postpone or cancel any flight if the aircraft is tasked by emergency agencies. Sydney Helicopters will make every effort to reschedule the flight. If a rescheduled date cannot be agreed upon due to an emergency call-out, a 100% refund of any received payment will be issued.

 

  • ‘Shared’ vs. ‘Private’ Flights: ‘Shared’ flights indicate you may be placed on an aircraft with other passengers not included in your specific booking party. ‘Private’ flights are dedicated exclusively to your booking; you will not be placed on a flight with passengers from any other booking.