Privacy Policy

Our privacy policy contains information about collecting users’ personal details, processing clients’ information, and data used to promote the products and services offered by Sydney Helicopters. We respect the right to privacy of our clients and therefore, we are committed to adhering to Australian privacy legislation, including the Privacy Act 1988 (Cth) and upholding the Australian Privacy Principles (APPs).

Personal Information We Collect

At different points on our website, we may ask you for personal information including your name, email address, phone number, and individual passenger weights (required for aircraft safety and flight compliance). We use this information to respond to your website requests, fulfil your flight bookings, issue tickets, and send information pack requests. We will only communicate with you using the contact details you have provided.

 

Third-Party Data Sharing & Service Providers

To deliver our services efficiently and securely, we partner with trusted third-party platforms. We disclose personal information to these external providers strictly to facilitate your bookings and improve our digital presence:

  • Booking & Payment Processing (FareHarbor): Your booking details, passenger profiles, and payment information are securely processed through FareHarbor, which acts as our online booking platform with payments processed securely through PCI-compliant payment infrastructure. FareHarbor acts as a data processor on our behalf to collect payments, send automated confirmations, and track operational scheduling data.
  • Digital Management & Analytics (Hive Media): We partner with Hive Media to manage our digital systems, websites, and marketing communications. Data shared with them is used strictly to enhance user experience and promote our services.
  • Note on Global Data: Some of our service providers, including FareHarbor, operate globally. Your data may be securely transferred, processed, and stored on servers located outside of Australia, including in the United States or Europe. By using our online booking platform, you consent to this international data transfer.

 

Geo-Location Data

We do not ask you for, access, or track any live location-based information from your mobile device at any time while you are visiting our website.

 

Log Files

As is true of most websites, we gather certain information automatically and store it in log files. This includes your IP address, browser type, entry/exit points, operating system, and date/time stamps. This information does not identify individual users. We use this data to analyse trends, administer the site, track movements around the site, and gather demographic information about our user base.

 

Cookies and Tracking Technologies

Your browser may store ‘cookies’ while using our website. These pieces of information make it easier for users to interact with our digital services. We, along with our third-party analytics partners (including Hive Media and FareHarbor tracking pixels), may use cookies to monitor site performance, track conversion rates, and deliver relevant digital advertising. You can adjust your browser settings to reject cookies at any time.

 

Changes to this Policy

If we decide to change our privacy policy, we will post those changes to this statement. We reserve the right to modify this privacy policy at any time to remain compliant with changing legal, compliance, and digital standards.